• 29
    Mar

    Safety & Security Tips

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    LaTierraSanta.com is concerned about the safety and security of our customers. To ensure that the payment process is extremely safe and that our customers’ information is secure, all transactions are made through the highly secured PayPal system.

    Learn more about how we protect buyers, visit Buying Safely.

    However, keep in mind that customer protection is a two-way street. When buying or selling on any online venue, caution must always be practiced.

    The overwhelming majority of online transactions are completed without incident. LaTierraSanta.com has developed the following guidelines to help ensure that your online shopping experience is safe and secure.

     

    Safety and Security Tips

    Protect your passwords.

    If using a public computer or terminal, always log out when you complete an online session.
    Keep your passwords private. Remember, anybody who knows your password may access your account.
    When creating a password, using at least 8 characters combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. If you need assistance with this, visit our Changing Your Password Help page.
    Avoid using the same password for multiple online accounts.
    Passwords are case sensitive. For instance, “PASSWORD” and “Password” are two different passwords. When choosing a password, remember the capitalization you use.
    Passwords must be a minimum of 6 characters.
    It’s best to avoid passwords that are easy to guess, such as “secret,” “password,” or “123456” We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
    Though it’s not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password “forest#5” is a much stronger password than “forest”
    Guard your password carefully. Remember, anyone who knows your password may access your account.
    Be wary of unsolicited e-mail and telephone contacts.

    LaTierraSanta.com will never e-mail or call a customer and ask that they disclose or verify their password, credit card, or banking account number. Such information should only be submitted when completing an order on LaTierraSanta.com, registering to the website, contacting us directly, or when making updates to Your Account. If you receive a suspicious e-mail with a link to update your account information, do not click on the link, instead go directly to www.latierrasanta.com and then to your account. You can find out more about How to Identify Phishing or Spoofed E-mails from our Help page.
    If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to LaTierraSanta.com for investigation.
    If you receive a suspected spoofed LaTierraSanta.com e-mail, or discover a fake LaTierraSanta.com Web site, please report the incident to LaTierraSanta.com.

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