You may return new, unopened items sold and fulfilled by LaTierraSanta.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We’ll also pay the return shipping costs if the return is a result of our error. Just login and visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Items that are Not Returnable
LaTierraSanat.com does not accept returns of the following items:
Any product missing the serial number or UPC
LaTierraSanta.com will issue a full refund for damaged products sold by LaTierraSanta.com
Partial Refunds will be issued for the following items:
Most items that are returned more than 30 days after delivery
Any item that has obvious signs of use
Any item not returned in the condition it was received
To find out more about how refunds are calculated, visit our Refunds page.
If you received a faulty item and need to exchange it for the same item, login and visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by login and visiting our Returns Center and accessing the relevant ticket summary.